Deliveries and returns


  • When we receive payment, your order will be prepared. We undertake to ship your order within 24 hours, on business days.
  • You will receive an e-mail confirming shipment of your parcel.


  • Your order will be delivered within 72 hours for metropolitan France:

o   If you order before 12 noon, your order is delivered within 48 hours  (business days)

o   If you order after 12 noon, your order is delivered within 72 hours (business days)


  • If you are out, a non-delivery notice will be left in your letterbox, or your parcel will be delivered to a collection point, depending on the carrier.



  • If your order is over €85, Kimya will not charge you for postage and packing.


  • Postage and packing is free for orders over €85 incl. tax on all products in the store.
  • For orders under that amount, you will be charged for postage and packing according to the gross weight of the parcel. The weights are as follows:

o   Reels : 1.210kg

o   Discovery pack : 0.325kg


With regard to goods returned, defective products or your right to cancel, please check our General Terms of Sale (GTS)

NB: Errors can unfortunately occur when your orders are being prepared. If you receive an item that you didn’t order, e-mail us at [email protected]. The terms of return for these goods are stated in our GTS.